Customer Service (m/f/d)

IMPAG is a well-established international trading and service company headquartered in Zurich, with subsidiaries in Germany, France, Austria, Spain, and Poland.
We combine market knowledge, technical expertise, and strong customer relationships to deliver high-quality solutions to the food, pharmaceutical, and personal care industries.

To strengthen our customer service team, we are looking for a Customer Service Specialist with a strong customer focus, excellent organizational and communication skills, and a structured, solution-oriented, and collaborative way of working.

Your mission:

Join IMPAG Iberia and take the lead in order management and logistics as a Customer Service Specialist. Be a key point of contact for customers and suppliers in a dynamic, growing, and flexible environment.

Your responsabilities:

• Manage the full order and logistics process for the sales team

• Act as the main point of contact for customers, suppliers, and international service partners

• Enter and manage customer orders

• Handle customer inquiries and complaints

• Organize transportation and shipments

• Close customer orders after invoicing and cost analysis

• Manage supplier orders

• Support the sales team with general administrative tasks

What we offer:

• A varied and stimulating role within a motivated and dynamic team

• An international working environment connected across the IMPAG Group

• An open corporate culture with room for personal contribution

• A modern workplace with flexible hours and remote work options

• Opportunities for professional and personal development, along with attractive benefits

• You have a background in business administration, commerce, or several years of experience in a similar Customer Service role.

• You have experience in import/export operations.

• You are proficient in English.

• You enjoy interacting with customers and have proven experience in customer-facing roles.

• You have a strong quality-oriented mindset.

• You work independently in a structured and well-organized manner.

• You are highly motivated and capable of cross-functional thinking.

• You are proficient in MS Office and have experience working with ERP systems.